Order Rules
1. Delivery
- We deliver orders to the address provided during checkout.
- Delivery times are estimated at 60–75 minutes and may be extended due to a high volume of orders, traffic conditions, weather, or other unforeseen circumstances.
2. Scheduled Delivery
- You may select your preferred delivery time during checkout.
- Your order will be delivered within the selected time slot where possible.
3. Immediate Delivery
- For immediate delivery, we will provide an estimated delivery time based on current kitchen and delivery availability.
- A valid telephone number is required for delivery. If we are unable to contact you, your order may be cancelled.
4. Collection (Takeaway)
- You may choose to collect your order from our restaurant.
- An estimated collection time will be provided when your order is confirmed.
- Please collect your order as soon as possible. Food quality may deteriorate if it is collected more than one hour after the scheduled collection time.
- If we are unable to contact you by telephone, your order may be cancelled.
5. Payment
Available payment methods include:
- PayU Online Payments
- Credit & Debit Cards
- BLIK
- Online Bank Transfers
- Cash on Delivery (where available)
6. Important
- The minimum order value, where applicable, is displayed in the shopping cart before checkout.
- Delivery charges are shown before you confirm your order.
- Product images are for illustrative purposes only. The actual product may vary.
- Please inform us of any food allergies or dietary requirements before placing your order.
7. Order Acceptance
We reserve the right to cancel an order or refuse future orders if:
- We are unable to contact you by telephone.
- An incorrect or incomplete delivery address has been provided.
- The order is not collected or accepted upon delivery.
8. Complaints
- If there is a problem with your order, please contact us immediately.
- We aim to review and respond to all complaints within one (1) hour during our business hours.
9. Returns
- As all meals are freshly prepared to order, they cannot be returned or exchanged once prepared, collected, or delivered, except where required by applicable consumer protection law.
